Cancellation Policy
I understand that life can be unpredictable and sometimes appointments need to change. To ensure I can offer appointments to other clients, I kindly ask that you give as much notice as possible.
Personal Training & Health & Wellbeing Coaching
● Please provide at least 24 hours’ notice if you need to cancel or rearrange your appointment.
● Appointments cancelled with less than 24 hours’ notice will be charged at the full session fee.
● If you fail to attend your appointment without prior notice (“no show”), the full session fee will apply.
● If you are running late, your session will still finish at the scheduled time to avoid impacting other clients.
Courses, Classes & Workshops
● Bookings are non-refundable unless the event is cancelled by Thrivewell Coaching.
● If you are unable to attend, please let me know as soon as possible. Where possible, I may be able to transfer your booking to a future course or allow you to send someone in your place, although this cannot be guaranteed.
Exceptional Circumstances
I appreciate that emergencies and illness do happen. If exceptional circumstances arise, please get in touch and I will always do my best to be fair and accommodating.
Session Packages
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Session packages are designed to support consistent progress.
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All sessions included in a package must be used within 12 weeks of your first session, unless otherwise agreed in advance.
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Any unused sessions after this time will expire and are non-refundable.
• • If you are unable to attend due to illness, injury or exceptional circumstances, please get in touch. Extensions may be offered at my discretion.
Courses, Classes & Workshops
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Bookings are non-refundable unless the event is cancelled by Thrivewell Coaching.
-
If you are unable to attend, please let me know as soon as possible. Where possible, I may be able to transfer your booking to a future course or allow you to send someone in your place, although this cannot be guaranteed.
Exceptional Circumstances
-
I understand that emergencies happen. If exceptional circumstances arise, please contact me as soon as possible and I will always do my best to be fair and accommodating.